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Refund Policy

At YourPace Mentor, we are dedicated to providing high-quality educational consulting services. We understand that our clients trust us to help them achieve their academic goals, and we are committed to ensuring that our services meet your expectations. Our refund policy is outlined below to clarify our process for refund requests.

1. 100% Money-Back Guarantee

YourPace Mentor offers a 100% Money-Back Guarantee on our service packages (Standard and Premium). If we are unable to deliver the services as described in the package purchased, you are eligible for a full refund.

2. Eligibility for Refund

To qualify for a refund under our Money-Back Guarantee, the following conditions must be met:

  • You must have purchased a Standard or Premium package.
  • Services outlined in your package must not have been provided as described, or there was a failure to meet specific deliverables promised at the time of purchase.
  • You must submit a refund request within 30 days of service completion.

3. Non-Refundable Services

The following situations are not eligible for a refund:

  • The initial free consultation, as this is a complimentary service.
  • Failure to utilize services purchased. (For example, if a client decides not to proceed with their educational plan after the consultation, this does not qualify for a refund.)
  • Requests made beyond the 30-day refund window after service completion.
  • Services provided accurately and as described in the purchased package.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Your Email Address] or call [Your Contact Number] to initiate a refund request.
  2. Provide Documentation: Include any relevant documentation or information regarding the services you feel were not provided as promised.
  3. Review Period: Our team will review your request and respond within 10 business days. We may request additional information if needed to assess your eligibility.

5. Refund Processing

Once approved, refunds will be processed back to your original payment method within 10 business days. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution’s policies.

6. Amendments to Refund Policy

YourPace Mentor reserves the right to modify or update this Refund Policy at any time. We will notify clients of significant changes by posting updates on our website or contacting clients directly.